faq
TERMS AND CONDITIONS FOR ITEMS PURCHASED ON SALE / DISCOUNT PROMOTIONx
All goods purchased on SALE may not be returned for a refund.
Customers are welcome to return goods for a STORE VOUCHER valued at the price paid for returned goods.

All returns must be reported no later than 24 hours after delivery and must reach ChicShapewear no later than 7 calendar days after the order is received.

To report a return, please E-mail info@chicshapewear.com with your order details and order reference number.

All returned items must be in their original state and packaging and must be deemed to be unworn before they can be accepted.

Refunds for SALE merchandise returns will all be in the form of a CHIC SHAPEWEAR STORE VOUCHER valued at the price paid for the returned goods.

NON-RETURNABLE ITEMS:

Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on hosiery items and any shapewear and swimwear that includes a panty. If these items are returned to Chic Shapewear, they will be sent back to you at your expense.

MY QUESTION IS NOT COVERED HERE, HOW DO I GET IT ANSWERED?x
Please email info@chicshapewear.com and we will be happy to assist with any other question/s you may have.
DOES CHICSHAPEWEAR.COM SHIP TO OTHER COUNTRIES?x
We are more than happy to ship to other African countries.
Please e-mail us at info@chicshapewear.com to obtain a quote.
WHAT IS THE RETURNS POLICY AT CHICSHAPEWEAR.COM?x
If you are not completely satisfied with an item, you may return it and we will refund your purchase if it is eligible as per conditions below:

All returns must be reported no later than 24 hours after delivery and must reach ChicShapewear no later than 7 calendar days after the order is received.

To report a return, please E-mail info@chicshapewear.com with your order details and reference number.

All returned items must be in their original state and deemed to be unworn before they can be accepted for a refund.

NON-RETURNABLE ITEMS:

Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on hosiery items and any shapewear and swimwear that includes a panty. If these items are returned to Chic Shapewear and deemed worn, they will be sent back to you at your expense.

HOW TO RETURN A PURCHASE
Please e-mail us with your return request.

Returns should be sent to:
Chic Shapewear
Attn: Returns Department
Regus Lonehill Office Parke, 5 Lone Close, Lonehill Ext. 9, Fourways, Johannesburg, 2191

Your refund/ return query will be processed within 7 working days from the date the returned garment/s is received by ChicShapewear
If you are unsure of size, please consult our sizing guide, or email us for advice.
WHERE DOES CHIC SHAPEWEAR IMPORT PRODUCTS FROM?x
Our products are made all over the world. To find out specific countries of origin for products, please contact us!
HOW SHOULD I CARE FOR MY SHAPEWEAR PRODUCTS?x
Different products have different caring instructions. Please refer to the caring instructions on your garment and follow them.
HOW DO I KNOW WHICH SIZE TO BUY?x
When purchasing any shapewear product, it`s important to find the size that`s right for you. Never Size Down! Due to the slimming nature of our garments, picking a size too small won`t give you extra shaping – but will cause bulges and discomfort.

Check out each product page for its own sizing chart.
The brands we carry come in either US or Euro sizes. For South African Sizing, please refer to our conversion chart under NEWS page.
Products differ and each sizing chart is designed for use as a measurement guide for that specific garment.

If you cannot decide between 2 sizes, feel free to e-mail us at info@chicshapewear.com and we will be happy to assist.

HOW DO I KNOW WHICH SHAPEWEAR IS BEST FOR ME?x
We have also categorized our shapewear products by body shape. All you need to do is decide which area of your body needs slimming and shaping and then browse our wide selection of quality shapewear products to find one or a few that work best for you
WHAT SHAPEWEAR PRODUCTS DOES CHIC SHAPEWEAR SELL?x
Our shapewear products are categorized as follows:

• Full Body Shapers - shapewear garments best for when you need full body support. This type of shapewear generally shapes your thighs, butt and tummy.

• Top Body Shapers - shapewear garments best for when you need waist and tummy slimming and shaping

• Bottom Body Shapers - garments best for when you need shaping support for your thighs and butt

• Shape Swimwear - slimming swimwear styles that smooth and shape areas of your body that need it

• Shape Leggings – best for great legs and flat tummy. Shape leggings eliminate muffin top while slimming and shaping your thighs and legs!

• Shape Clothing – body flattering jeans, more leggings, dresses, skirts and tops with innovative built-in shapewear properties made to slim, smooth, and shape without adding an extra layer of shapewear.

WHAT IS SHAPEWEAR?x
Shapewear is an undergarment designed to enhance the shape of your body, making it look slimmer and smoother. Being worn as an undergarment, shapewear should ideally be invisible under clothes and provide your body with comfort and support. Nowadays, shapewear is also built into body flattering clothing and other fashion e.g. swimwear, jeans, dresses etc.